We've purchased our pool & our last 3 hot tubs (just got the new hot tub). Since our first purchase, roughly 15 years ago until a few weeks ago, we have bought everything from the same sales guy, Brian, who is FANTASTIC! He is always there …

Fantasic store! Roger has helped us with our hot tub so much! (he has the best beard in WNY too) He is very knowledgeable about the tubs and how to properly balance the chemicals. I highly recommend speaking with him if you have any …

Great experience all around! Tom is knowledgeable and extremely helpful, product selection is fantastic and price was reasonable. Our outdoor furniture was delivered as promised and is exactly what we hoped for!

I would just like to mention how impressed we were with Roger Pleasant – at Pool Mart Depew we were having difficulty getting a rebate from Aquabot pool cleaners and he did not stop until we had the check in hand. He did everything is his …

Good assortment of hot tubs and supplies. Responsive service.

The customer service has been a pleasure. I can ask any advice and there’s always a solution.

Pool mart customer service is the reason for the five star rating

Love this place! Great, knowledgeable staff, super friendly.

Works good thank you for the tip

Brian was a great sales agent. Also I stopped by the store to report a clogged jet. His service stopped by and repaired free of charge. I was out of warranty.

Wonderful customer service and very knowledgable staff. Couldn't be happier with our hot tub purchase and install.

We are on our 5th hot spring spa! We love Pool Mart! Service is excellent!

Wonderful service. Always helpful. Love our hot tub. Installers were fantastic

Very helpful staff and always professional!

Highly recommend for hot tub and pool needs

I have only have had my pool one year but the service I have received from Tom at the orchard park store is fantastic. He had helped with a problem I had and got it fixed under warranty. I thought they would blow me off but had replacement …

I went into pool mart the other day and got taken care of so well by Tyler and Tom. Great customer service, they were both so ready to help me with all my questions! Would definitely recommend!:)

My family has been going to the Orchard Park store for years and it’s always been a great experience! Tyler and Tom are always very helpful and friendly! 10/10 recommend!

I just want to say thank you to Brandon from the Depew store for reaching out to me. Thank you for all that you did for me. I will be back to see you at your depew location

we always are taken care of with a smile and great customer service by the manager and staff at the orchard park location.

Brandon went above and beyond helping to get my pool up and running this year. I highly recommend going here for any of your pool needs. The staff are all very knowledgeable and extremely helpful.

PoolMart helped me out soo much!

They were interested in helping fix the problem if possible and not sell products I did not need!

Brandon, in particular, was very helpful. My filter was leaking and he showed me what was wrong.

I had to …

I cannot say enough about Tom and the entire staff at Pool Mart! They are so helpful and accommodating and genuinely seem to care about you as a customer. This is such a rare thing in today’s world. I was ready to just completely stop using…

I recently purchased a house with a pool and the previous homeowners highly recommended Pool Mart. After stopping in for the first time, I can see why! I have never owned a pool before, so naturally I had a lot of questions. Alex spent …

I decided to open my pool on May 24th and it was lime green! Being a first time pool owner, I went to Pool Mart to see how to get the pool back to being clear for the pool season. I spoke to Jay and he was very helpful on instructing me on …

Friendly and knowledgeable staff who go the extra mile. Alex helped me get my water from green to crystal clear and even saved me money on chemicals

I decided to open my pool on May 24th and it was lime green! Being a first time pool owner, I went to Pool Mart to see how to get the pool back to being clear for the pool season. I spoke to Jay and he was very helpful on instructing me on …

Rodger at the Sheridan Dr location is friendly helpful and very patient with my questions that I have every year.

he is awesome won't go any where else

This past year we have purchased a hot tub and an outdoor patio set from Poolmart. Brandon and Jay have both been so accommodating and easy to deal with. We definitely were treated as if the customer was the priority. They were very …

love their sales and service

We worked today with a great salesman Jay Mowery to get a above ground pool and our first ever hot tub. Not only was the products great and such an improvement over the pool we purchased 20 plus years ago, Jay put together a package we …

I recently bought a new hot tub cover from pool Mart and it didn’t fit correctly. They send down their tech rob and he looked at it . Then I received a call from his manager roger and he said no problem we want to make sure you are …

Working with Pool Mart to purchase our first hot tub was a painless experience. We were treated like family. No question or concern was too small for the team – as first-time owners we had many. They genuinely take the business seriously …

Working with Pool Mart to purchase our first hot tub was a painless experience. We were treated like family. No question or concern was too small for the team – as first-time owners we had many. They genuinely take the business seriously …

Employee's are always friendly and helpful with pool and hot tub questions.

friendly staff and very informative

We love our hot tub! Everyone at Pool Mart has been wonderful. We have always received excellent, friendly service. We esp love Matt.

Great Customer service and more importantly knowledgeable.

Thank You!!!

Cathy have me some needed help in spa chemicals. Thanks!

Excellence service ,wonderful people , love my hot tub ! Would recommend my friends and family to go there !

I brought my hot tub at pool mart people there was so friendly and helpful. I love my hot tub would recommend to anyone .

Always great service! They keep our hot tub looking beautiful.

We love are hot tub and the best service

Having owned a spa previously that was pretty old, it was a no-brainer buying another one when it finally bit the dust. After speaking with the staff at Pool Mart, we purchased a Mira brand hot tub. The spa quality, workmanship, features …

shop here all the time. very friendly knowledgeable staff. will answer any questions you have. clean and professional

The service at pool-mart is awesome. We love the hot tub we purchased and the service couldn’t be better. We highly recommend.

Roger waa AWESOME.. COLD Beer at their VIP sale. yea haw

Love Pool mart! Friendly and professional!

Great service! Love Brian 😜

Great Staff, very helpful!

Very knowledgeable staff and accommodating with our questions and hot tub repair issues.

bought our hot tub there and there very helpful . very nice people

They have a very friendly staff

Great experience! Staff is very helpful when picking out hot tub along with chemical maintenance!

Love my hot tub😍😍. Getting. Ready to open it up

Highly recommend this location. Love our Hot Tub Spa. Great service everytime.

Great service and so knowledgable!

Service great! Love my hot tub!!!

Guy with beard was the best!!

Stopped in for SPA supplies very helpful and friendly

Service has been great. Love the hot tub.

Best place in town purchased a swimming pool hot tub patio furniture. And Brandon's the best looking guy there

Good customer service.

Great sale!

Great customer service!!

Love our Hot Spring hot tub. Pool Mart keeps us up to date with all the latest information!

looking for a pool or hot tub check it out . we love our hot tub

I stopped into Pool Mart this morning to get some pricing on a purchase I am looking to make in early December. I was surprised by how friendly and attentive everyone was, considering I was not buying immediately. All my questions were …

My wife and I were in the market to replace our 17 year old hot tub. We had gone to 2 other retailers and while they were both helpful we just didn't get a good vibe that they really wanted to help us. While Pool Mart was our 3rd stop it …

Just came from pool mart yep bought our 3 rd pool ! Can’t wait until next year ! They have the best sales guys shout out to my guy he was the best ! They stand behind there product and are always there to answer any questions you have no …

Pool mart is great the employees and management take the their time and diligently work to solve any and all problems

Nicest people. Helpful and dont have to wait long. Curtis was very patient with me. And goes out of his way.

Customer was fantastic. Answered all our question and or concerns being a first time pool owner. Did not try to over sell us and was just up front with you. Would go to again

Several employees very willing to go above and beyond to help and answer any questions I had.

We have been customers for years. They recently sold us an above-ground pool at a very reasonable price. The service cannot be beat. Walk in with a question and walk out with a solution. Their customer service model simply works. …

Customer service is fantastic. Over the last ten years my family has bought a pool and hot tub from Ryan. Both were great experiences, no issues or problems with the sales, delivery or set up. Over the years Ryan has been great, every …

These employees are wonderful!!! I has my pool 2 seasons and due to a liner issue my pool ended up collapsing over the winter. I spoke with Brian and he ended up making arrangements to replace my pool and take care of the installation …

Absolutely excellent service! The entire team at the Depew location have gone over and above in the service that they provide! Just this past weekend, I worked with Brandon and Brian who helped me with my new filter, swapping out the …

bought a pool and a hot tub from this store and the service was outstanding. I had no idea what I was doing and my water turned green because I messed up the chemicals but the knowledgeable staff got it clear in a few days. Great service …

I had an issue with a product that was outside the manufacturers warranty. Brandon rectified the situation to my complete satisfaction in a very professional manner. I would highly recommend pool mart for their excellent customer service.

I bought a hot tub last year at Poolmart and they have been nothing but so helpful !! I just love it and the service!!

I purchased a spa from Brandon about 16 months ago and was initially very wary about it. My biggest concerns involved installation, after purchase service and wondering if I would I be buying something that I would be bored with after a …

I've been a Pool Mart customer for many years now, first purchasing a hot tub from the Depew location. Brian helped us find a great hot tub and was very friendly. The install location in our backyard was a bit difficult to get to and the …

We are so pleased with the hot tub we purchased at Pool Mart. Brandon was excellent to work with--he really knows his product and gave us the expert advice we needed. We chose the Hot Spa Relay model and it's just the right size for our …

This was my second Hot Springs tub purchase from Pool Mart in Depew and Brian was extremely helpful. He is always a pleasure to deal with.

Service was outstanding. We were rookie hot tub owners and they really took the time to educate us and help us through the process including post install. The installation was smooth and we love our Hot Springs hot tub!

Have been a satisfied customer of Pool Mart on Transit Road in Depew since I walked in the door several years ago to inquire about a hot tub. Questions always answered and excellent customer service always given. Thank you Brian!

This is our second hot tub with Pool Mart, and we are very pleased as always. The selection and displays in their showroom are excellent, and helped us to find just what we were looking for. They were prompt and efficient in delivering our …

Thanks for the great service! We love our new hot tub.

Do not hesitate to make a Pool Mart purchase! The best in the business! Selection is awesome – so nice to be able to actually see before you purchase the items. Customer service is like customer service used to be "back in the day". …

Lots of higher end pool equipment anf outdoor furniture

Great experience,, everyone should go there....

I purchased the hot springs Relay a couple weeks ago. Could not be more happy with my purchase. Since I've been up and running, I use it every day. The staff was very helpful and honest, getting me into a tub that fit my needs. Would …

Great Pool buying experience. Salesman was very informative and friendly. Help me through the process from purchasing to delivery and then followed up with helping me with my water issues. Would recommend to anyone.

We had an issue with the robotic pool cleaner we purchased last year. We brought it into the store to explain our issue. They didn't ask when we bought it or for the receipt, they were interested in making it right. They spent over an hour …