Testimonials

From 164 reviews
Serena Kerr Duminuco
Serena Kerr Duminuco

We've purchased our pool & our last 3 hot tubs (just got the new hot tub). Since our first purchase, roughly 15 years ago until a few weeks ago, we have bought everything from the same sales guy, Brian, who is FANTASTIC! He is always there …

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via Facebook
Jonathan Ginter
Jonathan Ginter

Fantasic store! Roger has helped us with our hot tub so much! (he has the best beard in WNY too) He is very knowledgeable about the tubs and how to properly balance the chemicals. I highly recommend speaking with him if you have any …

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via Facebook
Jackie Mikoley
Jackie Mikoley

Great experience all around! Tom is knowledgeable and extremely helpful, product selection is fantastic and price was reasonable. Our outdoor furniture was delivered as promised and is exactly what we hoped for!

Response from business owner

Thanks Jackie, glad you are happy with your choice.

via Google
Darci Cobado
Darci Cobado

I would just like to mention how impressed we were with Roger Pleasant – at Pool Mart Depew we were having difficulty getting a rebate from Aquabot pool cleaners and he did not stop until we had the check in hand. He did everything is his …

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Response from business owner

Thanks Darci, Roger is tenacious when it comes to customer service.

via Google
Kristen Nowak
Kristen Nowak

Good assortment of hot tubs and supplies. Responsive service.

Response from business owner

Thank you Kristen, glad we could help

via Google
Kristeen George
Kristeen George

The customer service has been a pleasure. I can ask any advice and there’s always a solution.

via Facebook
Michael Jansma
Michael Jansma

Pool mart customer service is the reason for the five star rating

Response from business owner

Thanks Mike, we appreciate the years of business from you.

via Google
Jana Daly
Jana Daly

Love this place! Great, knowledgeable staff, super friendly.

Response from business owner

Thanks Jana, we love you too.

via Google
Billy Couell
Billy Couell

Works good thank you for the tip

Response from business owner

Thanks Billy, glad we could help

via Google
Stan Mamak
Stan Mamak

Brian was a great sales agent. Also I stopped by the store to report a clogged jet. His service stopped by and repaired free of charge. I was out of warranty.

Response from business owner

Thanks for your kind words Stan.

via Google
Joe See
Joe See

Wonderful customer service and very knowledgable staff. Couldn't be happier with our hot tub purchase and install.

Response from business owner

Thanks Joe, we appreciate the kind words, glad to hear you are loving your hot tub.

via Google
Madeline Mar
Madeline Mar

We are on our 5th hot spring spa! We love Pool Mart! Service is excellent!

Response from business owner

Wow, thats awesome to hear, thanks for coming back again and again and again and again and again.

via Google
Nancy Zink
Nancy Zink

Wonderful service. Always helpful. Love our hot tub. Installers were fantastic

Response from business owner

Thank you for your kind words, we are glad you are enjoying your hot tub, now is the perfect weather for it.

via Google
Alayna Trautman
Alayna Trautman

Very helpful staff and always professional!

Highly recommend for hot tub and pool needs

via Facebook
Richard Woloszyn
Richard Woloszyn

I have only have had my pool one year but the service I have received from Tom at the orchard park store is fantastic. He had helped with a problem I had and got it fixed under warranty. I thought they would blow me off but had replacement …

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via Facebook
Maire Vivian
Maire Vivian

I went into pool mart the other day and got taken care of so well by Tyler and Tom. Great customer service, they were both so ready to help me with all my questions! Would definitely recommend!:)

via Facebook
Lauren Martinez
Lauren Martinez

My family has been going to the Orchard Park store for years and it’s always been a great experience! Tyler and Tom are always very helpful and friendly! 10/10 recommend!

via Facebook
Katrina Swartwood
Katrina Swartwood

I just want to say thank you to Brandon from the Depew store for reaching out to me. Thank you for all that you did for me. I will be back to see you at your depew location

via Facebook
Jennifer Marie
Jennifer Marie

we always are taken care of with a smile and great customer service by the manager and staff at the orchard park location.

Response from business owner

This is very great to hear Jennifer. We will pass these kind words along to Tom. Have a great day!

via Facebook
Jill Spyropoulos
Jill Spyropoulos

Brandon went above and beyond helping to get my pool up and running this year. I highly recommend going here for any of your pool needs. The staff are all very knowledgeable and extremely helpful.

Response from business owner

Thanks Jill, glad we could get your pool up and running again.

via Google
Laurie Sanderson
Laurie Sanderson

PoolMart helped me out soo much!

They were interested in helping fix the problem if possible and not sell products I did not need!

Brandon, in particular, was very helpful. My filter was leaking and he showed me what was wrong.

I had to …

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Response from business owner

Thanks for the glowing review Laurie.

via Google
Julie Atti
Julie Atti

I cannot say enough about Tom and the entire staff at Pool Mart! They are so helpful and accommodating and genuinely seem to care about you as a customer. This is such a rare thing in today’s world. I was ready to just completely stop using…

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Kathy Hendricks
Kathy Hendricks

I recently purchased a house with a pool and the previous homeowners highly recommended Pool Mart. After stopping in for the first time, I can see why! I have never owned a pool before, so naturally I had a lot of questions. Alex spent …

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Response from business owner

Thanks Kathy, now go enjoy your pool, the weather is finally here.

via Google
Jon Shingledecker
Jon Shingledecker

I decided to open my pool on May 24th and it was lime green! Being a first time pool owner, I went to Pool Mart to see how to get the pool back to being clear for the pool season. I spoke to Jay and he was very helpful on instructing me on …

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via Facebook
Mark Bartowiak
Mark Bartowiak

Friendly and knowledgeable staff who go the extra mile. Alex helped me get my water from green to crystal clear and even saved me money on chemicals

Response from business owner

Thanks Mark, Alex is a big asset to us.

via Google
Jon Patrick
Jon Patrick

I decided to open my pool on May 24th and it was lime green! Being a first time pool owner, I went to Pool Mart to see how to get the pool back to being clear for the pool season. I spoke to Jay and he was very helpful on instructing me on …

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Response from business owner

Thanks Jon, now you have a nice weekend to enjoy that clear pool, happy swimming

via Google
Michelle Kowalik
Michelle Kowalik

Rodger at the Sheridan Dr location is friendly helpful and very patient with my questions that I have every year.

he is awesome won't go any where else

via Facebook
Debba Heilemann
Debba Heilemann

This past year we have purchased a hot tub and an outdoor patio set from Poolmart. Brandon and Jay have both been so accommodating and easy to deal with. We definitely were treated as if the customer was the priority. They were very …

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via Facebook
Rene' Kroll-Piekarski
Rene' Kroll-Piekarski

love their sales and service

via Facebook
Gina Gerace Busch
Gina Gerace Busch

We worked today with a great salesman Jay Mowery to get a above ground pool and our first ever hot tub. Not only was the products great and such an improvement over the pool we purchased 20 plus years ago, Jay put together a package we …

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Response from business owner

Hi Gina, thank you for your business and for the kind words about Jay. I will pass this along to him. Have a great day!

Brandon

via Facebook
Vinny Mendola
Vinny Mendola

I recently bought a new hot tub cover from pool Mart and it didn’t fit correctly. They send down their tech rob and he looked at it . Then I received a call from his manager roger and he said no problem we want to make sure you are …

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Response from business owner

Hi Vinny,

I’m glad we could take care of you! Customer service is our #1 concern.

via Facebook
Adam Croglia
Adam Croglia

Working with Pool Mart to purchase our first hot tub was a painless experience. We were treated like family. No question or concern was too small for the team – as first-time owners we had many. They genuinely take the business seriously …

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Response from business owner

Wow, Thank you for the amazing words about our company. You are absolutely correct when you say we take the business seriously. Customer service is our number one priority. With out it, you have nothing. Enjoy your new hot tub and let us know if you need us.

via Facebook
Adam Croglia
Adam Croglia

Working with Pool Mart to purchase our first hot tub was a painless experience. We were treated like family. No question or concern was too small for the team – as first-time owners we had many. They genuinely take the business seriously …

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Response from business owner

Thanks for the kind words Adam, we hope you are enjoying your new hot tub.

via Google
Mike Webster
Mike Webster

Employee's are always friendly and helpful with pool and hot tub questions.

Response from business owner

Thanks Mike, hope you and your family are enjoying the hot tub.

via Google
Jamie Lynn
Jamie Lynn

friendly staff and very informative

via Facebook
Don Forsey
Don Forsey

We love our hot tub! Everyone at Pool Mart has been wonderful. We have always received excellent, friendly service. We esp love Matt.

Response from business owner

Thanks Don, Matt is a huge asset to our company.

via Google
jason evchich
jason evchich

Great Customer service and more importantly knowledgeable.

Thank You!!!

Response from business owner

Thank you for the kind words Jason.

via Google
Leslie Haggs
Leslie Haggs

Cathy have me some needed help in spa chemicals. Thanks!

via Facebook
Irene Sperandeo
Irene Sperandeo

Excellence service ,wonderful people , love my hot tub ! Would recommend my friends and family to go there !

via Facebook
Theresa Sperandeo
Theresa Sperandeo

I brought my hot tub at pool mart people there was so friendly and helpful. I love my hot tub would recommend to anyone .

via Facebook
Paula Spacone
Paula Spacone

Always great service! They keep our hot tub looking beautiful.

via Facebook
Donna Mamak
Donna Mamak

We love are hot tub and the best service

Response from business owner

Thank you for your kind words.

via Google
Rocco Lucci
Rocco Lucci

Having owned a spa previously that was pretty old, it was a no-brainer buying another one when it finally bit the dust. After speaking with the staff at Pool Mart, we purchased a Mira brand hot tub. The spa quality, workmanship, features …

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via Facebook
Josh David
Josh David

shop here all the time. very friendly knowledgeable staff. will answer any questions you have. clean and professional

via Facebook
AsphaltCowboy Kevin
AsphaltCowboy Kevin

The service at pool-mart is awesome. We love the hot tub we purchased and the service couldn’t be better. We highly recommend.

via Facebook
Danielle Trunfio
Danielle Trunfio

Roger waa AWESOME.. COLD Beer at their VIP sale. yea haw

via Facebook
Joseph Iadresin
Joseph Iadresin

Love Pool mart! Friendly and professional!

Response from business owner

Thanks for being a life long customer Joe.

via Google
Michelle Hoppe Iwankow
Michelle Hoppe Iwankow

Great service! Love Brian 😜

via Facebook
Massimo Daniels
Massimo Daniels

Great Staff, very helpful!

via Facebook
Angela DeRush
Angela DeRush

Very knowledgeable staff and accommodating with our questions and hot tub repair issues.

via Facebook
Sue Len Rospierski
Sue Len Rospierski

bought our hot tub there and there very helpful . very nice people

via Facebook
Jody Nicole
Jody Nicole

They have a very friendly staff

via Facebook
Greg Rudolph
Greg Rudolph

Great experience! Staff is very helpful when picking out hot tub along with chemical maintenance!

via Facebook
Laurie Kitchen
Laurie Kitchen

Love my hot tub😍😍. Getting. Ready to open it up

via Facebook
Chosen One
Chosen One

Highly recommend this location. Love our Hot Tub Spa. Great service everytime.

Response from business owner

Thank you, glad you are enjoying your hot tub,

via Google
Marla Grefrath
Marla Grefrath

Great service and so knowledgable!

Response from business owner

Thanks Marla we appreciate the kind words.

via Google
katy t
katy t

Service great! Love my hot tub!!!

Guy with beard was the best!!

Response from business owner

Thanks Sandra, we will make sure and tell him not to shave.

via Google
Roger Heck
Roger Heck

Stopped in for SPA supplies very helpful and friendly

Response from business owner

Thanks Roger, we appreciate your continued business

via Google
karen vance
karen vance

Service has been great. Love the hot tub.

Response from business owner

Thanks Karen, glad you are enjoying your tub.

via Google
Robert Miles
Robert Miles

Best place in town purchased a swimming pool hot tub patio furniture. And Brandon's the best looking guy there

Response from business owner

Thanks Robert, always good to see you, and we suggest you get some new glasses haha.

via Google
Greg Sheehan
Greg Sheehan

Good customer service.

Response from business owner

Thank you for the kind words.

via Google
Gordon DeLeys
Gordon DeLeys

Great sale!

Response from business owner

Thank you Gordon, glad you enjoyed the sale

via Google
Emily Àmes
Emily Àmes

Great customer service!!

Response from business owner

Thanks Emily, we try.

via Google
Joseph Iadresin
Joseph Iadresin

Love our Hot Spring hot tub. Pool Mart keeps us up to date with all the latest information!

via Facebook
Donna Mamak
Donna Mamak

looking for a pool or hot tub check it out . we love our hot tub

via Facebook
Darren Szczudlik
Darren Szczudlik

I stopped into Pool Mart this morning to get some pricing on a purchase I am looking to make in early December. I was surprised by how friendly and attentive everyone was, considering I was not buying immediately. All my questions were …

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Response from business owner

Thanks Darren, looking forward to seeing you soon.

via Google
Tim Oliver
Tim Oliver

My wife and I were in the market to replace our 17 year old hot tub. We had gone to 2 other retailers and while they were both helpful we just didn't get a good vibe that they really wanted to help us. While Pool Mart was our 3rd stop it …

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Response from business owner

Hi Tim, thank you so much for you kind words, so glad to hear to you are enjoying your new hot tub, welcome to the family.

via Google
Jean Clarke
Jean Clarke

Just came from pool mart yep bought our 3 rd pool ! Can’t wait until next year ! They have the best sales guys shout out to my guy he was the best ! They stand behind there product and are always there to answer any questions you have no …

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via Facebook
Jay Oldacre
Jay Oldacre

Pool mart is great the employees and management take the their time and diligently work to solve any and all problems

via Facebook
Karen Fromanwhite
Karen Fromanwhite

Nicest people. Helpful and dont have to wait long. Curtis was very patient with me. And goes out of his way.

Response from business owner

Thank you for your kind words

via Google
Matthew Price
Matthew Price

Customer was fantastic. Answered all our question and or concerns being a first time pool owner. Did not try to over sell us and was just up front with you. Would go to again

Response from business owner

Thank for the kind words Matthew, enjoy your new pool, you picked a great summer for it.

via Google
Joe Dalio
Joe Dalio

Several employees very willing to go above and beyond to help and answer any questions I had.

Response from business owner

Thanks Joe, we are very fortunate to have a great team of people here who love what they do and always eager to help.

via Google
Rachel DiPirro Ford
Rachel DiPirro Ford

We have been customers for years. They recently sold us an above-ground pool at a very reasonable price. The service cannot be beat. Walk in with a question and walk out with a solution. Their customer service model simply works. …

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Response from business owner

Wow! Rachel, thank you so much for the kind words. Your continued business is very much appreciated. Enjoy your New Pool. Have a great day.

via Facebook
Robert Cunningham
Robert Cunningham

Customer service is fantastic. Over the last ten years my family has bought a pool and hot tub from Ryan. Both were great experiences, no issues or problems with the sales, delivery or set up. Over the years Ryan has been great, every …

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Response from business owner

Wow, thank you so much for your kind words and loyalty, we work very hard to build great relationships with our customers.

via Google
Rachel Winans
Rachel Winans

These employees are wonderful!!! I has my pool 2 seasons and due to a liner issue my pool ended up collapsing over the winter. I spoke with Brian and he ended up making arrangements to replace my pool and take care of the installation …

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via Facebook
Harald Rehm
Harald Rehm

Absolutely excellent service! The entire team at the Depew location have gone over and above in the service that they provide! Just this past weekend, I worked with Brandon and Brian who helped me with my new filter, swapping out the …

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Response from business owner

Thank you so much for your kind words, now that your pool is up and running, get in and enjoy it.

via Google
Sammy Koski
Sammy Koski

bought a pool and a hot tub from this store and the service was outstanding. I had no idea what I was doing and my water turned green because I messed up the chemicals but the knowledgeable staff got it clear in a few days. Great service …

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Response from business owner

Thank you so much for your kind words, hope everything is going well with your hot tub and you are enjoying it.

via Google
Lisa Bushman
Lisa Bushman

I had an issue with a product that was outside the manufacturers warranty. Brandon rectified the situation to my complete satisfaction in a very professional manner. I would highly recommend pool mart for their excellent customer service.

Response from business owner

Thank you Lisa, I'm glad we were able to help you.

via Google
Judy Eich Klumpp
Judy Eich Klumpp

I bought a hot tub last year at Poolmart and they have been nothing but so helpful !! I just love it and the service!!

via Facebook
Robert S
Robert S

I purchased a spa from Brandon about 16 months ago and was initially very wary about it. My biggest concerns involved installation, after purchase service and wondering if I would I be buying something that I would be bored with after a …

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Response from business owner

Robert, thank you for the amazing compliments. Brandon is a very important part of our team. Welcome to the PM family! 😊

via Google
Kim Chapman Surovich
Kim Chapman Surovich

I've been a Pool Mart customer for many years now, first purchasing a hot tub from the Depew location. Brian helped us find a great hot tub and was very friendly. The install location in our backyard was a bit difficult to get to and the …

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Response from business owner

Kim, thank you so much for the kind words and the return business. Please let us know if the standard you hold us to is not met.

via Facebook
lisa l.
lisa l.

We are so pleased with the hot tub we purchased at Pool Mart. Brandon was excellent to work with--he really knows his product and gave us the expert advice we needed. We chose the Hot Spa Relay model and it's just the right size for our …

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Response from business owner

Thank you Lisa, Brandon is a huge asset to us and it's nice to see that his hardworking does not go unnoticed.

via Google
Teri Lemiesz
Teri Lemiesz

This was my second Hot Springs tub purchase from Pool Mart in Depew and Brian was extremely helpful. He is always a pleasure to deal with.

Response from business owner

Thank you for the kind words Teri, always a pleasure to do business with you. Happy hot tubbing.

via Google
Peter Sauer
Peter Sauer

Service was outstanding. We were rookie hot tub owners and they really took the time to educate us and help us through the process including post install. The installation was smooth and we love our Hot Springs hot tub!

Response from business owner

Thanks for feedback Peter, your business is greatly appreciated.

via Google
Linda Kamien Petrasio
Linda Kamien Petrasio

Have been a satisfied customer of Pool Mart on Transit Road in Depew since I walked in the door several years ago to inquire about a hot tub. Questions always answered and excellent customer service always given. Thank you Brian!

Response from business owner

Linda, thank you for the amazing review. Please let us know if we ever fall below your standard.

via Facebook
Jean Ricci
Jean Ricci

This is our second hot tub with Pool Mart, and we are very pleased as always. The selection and displays in their showroom are excellent, and helped us to find just what we were looking for. They were prompt and efficient in delivering our …

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Response from business owner

Hi Jean, thank you for your kind words. It’s always a pleasure doing business with you and Tom, we look forward to many more years.

via Google
Jean Ricci
Jean Ricci

Thanks for the great service! We love our new hot tub.

via Facebook
Cheryl
Cheryl

Do not hesitate to make a Pool Mart purchase! The best in the business! Selection is awesome – so nice to be able to actually see before you purchase the items. Customer service is like customer service used to be "back in the day". …

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Response from business owner

Cheryl, Thank you so much for the amazing review! These things that you have mentioned are actually our core focus for the business. We are trying to make the experience "friction free", to offer the best possible products/price, & to embrace a bad situation to make it a good one. We have entered into our 44th year of business and have the same standard of customer service as when our owners started Pool Mart in 1974. Pleasure doing business with you and we hope to continue our relationship for years to come.

via Google
Sharon Smith
Sharon Smith

Lots of higher end pool equipment anf outdoor furniture

via Google
Anthony Lucca
Anthony Lucca

Great experience,, everyone should go there....

via Google
David Wichrowski
David Wichrowski

I purchased the hot springs Relay a couple weeks ago. Could not be more happy with my purchase. Since I've been up and running, I use it every day. The staff was very helpful and honest, getting me into a tub that fit my needs. Would …

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via Facebook
Curtis Boza
Curtis Boza

Great Pool buying experience. Salesman was very informative and friendly. Help me through the process from purchasing to delivery and then followed up with helping me with my water issues. Would recommend to anyone.

via Facebook
Debbie Gorski-Stein
Debbie Gorski-Stein

We had an issue with the robotic pool cleaner we purchased last year. We brought it into the store to explain our issue. They didn't ask when we bought it or for the receipt, they were interested in making it right. They spent over an hour …

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via Facebook